Max389 Terms and Conditions — Complete Platform Usage Guide

1 Acceptance of Terms and Conditions

This Terms and Conditions document constitutes a legally binding agreement between you ("Member" or "User") and max389 ("Company", "we", or "Platform"). These terms govern your use of the max389 platform, including all services, games, content, and features offered.

By accessing, registering, or using any part of the max389 platform — whether via web browser, mobile app, or any other access method — you expressly agree to comply with and be bound by these Terms and Conditions, together with the Privacy Policy and any additional guidelines published by max389 from time to time.

If you disagree with any part of these terms, you are advised not to use the max389 platform. Continued use of the platform after any amendments are published will be considered your acceptance of those changes.

2 Member Eligibility

To register and use the max389 platform, you must meet all of the following eligibility requirements:

• At least 18 years old on the date of registration. max389 strictly enforces this age policy and reserves the right to request age verification at any time.
• Acting as an individual on your own behalf, and not as a representative, agent, or intermediary for any other party.
• Not residing in a jurisdiction that prohibits online gaming activities. The responsibility for ensuring that use of the platform is lawful under local legislation rests entirely with you.
• Never previously banned or restricted from using the max389 platform for any reason.
• Using only personally owned, legitimately sourced funds for all deposit and wagering activities on the platform.

3 Registration and Account Management

Each user is only permitted to hold one active account only at max389. Multiple account registrations by the same individual are strictly prohibited and may result in all associated accounts being suspended and balances confiscated.

Upon registration, you are required to provide accurate, complete, and up-to-date information. max389 reserves the right to request identity verification documents (KYC) at any time, including your ID card, passport, or other supporting documents to verify your identity.

• Your account password must be strong and must not be shared with any other party.
• You are solely responsible for all activities that occur within your account.
• If you suspect unauthorised access to your account, please contact the max389 support team immediately.
• Max389 provides two-factor authentication (2FA) and you are encouraged to enable it for added protection.

4 Deposits and Withdrawals

Max389 supports a wide range of local payment methods including FPX, Touch 'n Go eWallet, GrabPay, Boost, as well as Visa and Mastercard. All deposits are processed instantly, while withdrawals are completed within 30 minutes to a few hours depending on the selected method.

• All financial transactions are processed through secure payment channels protected by 256-bit SSL encryption.
• Withdrawals may only be made to the same account or payment method used for the original deposit, for fraud control purposes.
• Max389 reserves the right to request KYC verification before approving any withdrawal request, especially for large amounts.
• Minimum and maximum deposit and withdrawal limits are subject to the selected payment method and will be displayed during the transaction process.
• Any attempt to conduct money laundering or suspicious fund transfers will be reported to the relevant authorities and the account will be suspended immediately.

Max389 does not charge any hidden fees on deposits or withdrawals. However, payment providers may impose separate service fees that are beyond the control of max389.

5 Bonuses, Promotions & Special Offers

Max389 offers a variety of bonuses and promotions to members from time to time. All offers are subject to specific terms that will be clearly stated on the relevant promotions page. The following are general guidelines applicable to all bonuses and promotions:

• Each bonus is subject to rollover requirements (rollover) explicitly stated in the promotion terms. Please read those terms before claiming any bonus.
• Bonuses may only be claimed once per offer per account, per IP address, and per device, unless otherwise stated.
• Max389 reserves the right to void any bonus obtained through illegitimate means, including the use of multiple accounts or system exploitation.
• Bonus funds cannot be withdrawn directly — they must first be played through in accordance with the applicable rollover requirements before becoming eligible for withdrawal.
• The validity period of each bonus is as stated in the promotion terms. Unused bonuses that expire within the validity period will be forfeited automatically.

6 Game Rules and Integrity

Max389 is committed to providing a fair, safe, and transparent gaming environment. All games on the platform use a Random Number Generator (RNG) that has been certified by independent international auditing bodies.

• Any attempt to use automated software, bots, scripts, or other technological means to gain an unfair advantage is strictly prohibited.
• Sharing collusive strategy information between players to manipulate game outcomes is a serious violation and may result in immediate account termination.
• Max389 reserves the right to void any winnings obtained through exploitation of bugs or technical vulnerabilities on the platform. Members who discover any such vulnerability are encouraged to report it to the support team.
• Game results recorded in the max389 system are final and cannot be disputed, except in cases of verifiable technical errors.
• Max389 reserves the right to suspend any ongoing game or round if fraud is suspected, and will conduct an investigation before any payout is processed.

7 Member Conduct and Responsibilities

All max389 members are required to conduct themselves in a respectful, responsible, and lawful manner when using the platform. The following are strictly prohibited:

• Using offensive, threatening, abusive, or bullying language toward other members or max389 staff through any platform communication channel.
• Posting or transmitting any content that is unlawful, violent, racially offensive, or otherwise objectionable to others.
• Attempting to access another member's account or any restricted section of the platform without authorization.
• Disclosing or selling your account information to third parties.
• Using the max389 platform for any illegal activity or activity that violates applicable laws in Malaysia.

Max389 reserves the right to take immediate action against any member who violates these conduct guidelines, including account suspension or termination without prior notice.

8 Privacy and Personal Data Protection

Max389 takes the privacy and personal data protection of its members very seriously. All data collected during registration and use of the platform is managed in accordance with our Privacy Policy, which can be accessed at Privacy Policy page.

• Your personal data will not be sold, rented, or shared with third parties without your consent, except as stated in the Privacy Policy or as required by law.
• Max389 uses the latest encryption technology to protect all data transmitted and stored on the platform.
• You have the right to request access, correction, or deletion of your personal data by contacting our support team.
• Your financial information is not stored in plain text and is managed entirely by certified and registered payment providers.

9 Account Suspension and Termination

Max389 reserves the right to suspend or terminate any member's account at any time in the event of a breach of these terms, suspicious activity, or for platform security reasons. In such cases, max389 will notify the member via their registered email.

• Members who wish to voluntarily close their account may do so by contacting our support team. All valid balances will be processed for withdrawal in accordance with standard procedures.
• Accounts suspended due to fraud or terms violations may not be eligible for balance withdrawal until the investigation is concluded.
• Max389 reserves the right to hold account balances for up to 90 days during an investigation into cases involving allegations of fraud or serious misconduct.
• Members who have opted for self-exclusion will not be permitted to re-register during the exclusion period without undergoing a strict review process.

10 Limitation of Liability & Disclaimer

The max389 platform is provided "as is" and max389 makes no warranties or representations regarding the accuracy, reliability, or suitability of the platform for any particular purpose. The following liability limitations apply in full:

• Max389 is not liable for any financial losses, loss of profits, or indirect damages arising from the use of the platform, including service disruptions caused by circumstances beyond our control.
• Max389 does not guarantee that the platform will operate without interruption at all times. While we strive to maintain uptime exceeding 99.9%, scheduled maintenance and unforeseen circumstances may cause temporary disruptions.
• Any losses resulting from your failure to keep your account secure are entirely your own responsibility.
• Max389's total liability to any member under any circumstances shall not exceed the total deposits made within the 30 days preceding the relevant claim.

11 Amendments to Terms and Conditions

Max389 reserves the right to modify, amend, or update these Terms and Conditions at any time without prior notice. All amendments take effect immediately upon publication on this website.

It is your responsibility to review this page periodically to stay informed of the latest version of our terms. The "Updated" date at the top of this document will reflect when the most recent amendment was made.

If you disagree with any amendments made, you have the right to discontinue use of the platform and close your account. Continued use of the platform after amendments are published constitutes full acceptance of the updated version of the terms.

12 Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions, the max389 support team is available to assist you at any time.

• Support Email: [email protected] (display as text, not a link)
• Live Chat: Available directly on the max389 platform, 24 hours a day, 7 days a week
• Response Time: Average under 2 minutes via live chat; emails answered within 24 hours

For enquiries related to responsible gaming, self-control, or self-exclusion, please visit our Responsible Gaming page for more information and available support resources.